We are committed to providing our members with excellent member service, as well as competitive products and services. To do so, we must share information about our members to companies that provide marketing or other services on our behalf or to other companies/financial institutions with whom we have joint marketing agreements. We are very careful to only work with companies that agree to maintain strict confidentiality measures, and we limit the information we provide based on necessity. We do not permit any third party to sell any of the information we provide, and they may only use that information to provide specific products or services.
PCU may also disclose information we collect about members under other circumstances, as permitted or required by law. Such disclosures may include information used to process transactions on a member’s behalf, conduct PCU’s operations, follow instructions as authorized, or protect the security of our financial records. Panhandle uses personal information you have provided, as necessary, to comply with applicable membership, account, and lending documents to which you have agreed, as well as applicable product and service agreements (Mobile Banking, Online Banking, Mobile Deposit, etc.). If a member terminates membership with Panhandle Credit Union, we will not share information we have collected about the member, except as permitted or required by law.
Our website may collect data in the following ways:
Cookies also keep you from having to enter the same information each time you visit the site. For example, when you log into Online Banking, a cookie allows us to recognize your computer/mobile device, so you may not have to answer security questions or receive a one-time passcode each time you log in from that particular device.
Cookies may also be used for website personalization, which allows us to develop and deliver applicable promotional information. We use third parties, such as Google Analytics and Google Adwords, to assist us in analyzing how our visitors use our website. Your web browser automatically sends us general statistical information or your usage of our site, such as your Internet Service Provider, the Internet Protocol (IP) address of the computer you are using, the type of browser and operating system you are using, the day/time at which you visited our site, and the address of any referring website. This information may be used to identify individuals for site security or for law enforcement purposes.
Contact Us – If you choose to email us through our website (email@example.com), please be aware that it is not a secure method of communication. Please use this email address only for general inquiries; do not use it to send personal or account information. If you need to communicate with PCU through a secure site, please log into Online Banking and send us an email through there.
Children’s Online Privacy Protection Act (COPPA)
Security of Personal Information
We take precautions to protect your Personal Information. When you submit sensitive, personally-identifying information via PCU’s website applications, programs, or forms (loan applications, account applications, Online Banking, etc.), your information is protected. Wherever we collect sensitive information online, that information is encrypted and transmitted to us in a secure manner. Look for a closed lock icon at the top of your web browser or look for "https" at the beginning of the address of the web page to help verify you are on a secure site.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
PCU maintains a presence on a number of social media sites, including Facebook, Twitter, LinkedIn, and YouTube. Any information you share on those sites is visible to the public, so you should never post any sensitive personal information (such as member number, card number, password, SSN, etc.) on those sites. As stated above regarding third-party sites, the privacy and security practices on each site will be different from ours. We recommend you review the privacy and security policies of any site you visit.
Changes to This Policy
Notice to Persons Accessing this Site from Outside the United States
If you reside outside of the United States, any information you provide to us on our website will be transferred out of your country and into the United States. If you do not want personally identifiable information to leave your country, do not provide the information to us.
By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the United States.
Panhandle Credit Union
2718 MLK Jr., Blvd
Panama City, FL 32405
850-769-3306 (800-737-0934, toll-free)